Refund policy

Refund & Return Policy

Refund & Return Policy – Sleep Lux LLC

At Sleep Lux LLC, we stand behind the quality of our products and work hard to ensure customer satisfaction. Due to the nature of bedding and sleep products, we maintain a strict refund and return policy.

By placing an order on https://mysleeplux.com, you agree to the terms outlined below.

ALL SALES ARE FINAL

Unless otherwise stated on the specific product listing, all sales are final.

We do not offer refunds, returns, exchanges, or cancellations once an order has been processed or shipped.

Bedding & Sleep Accessories

For health, hygiene, and sanitary reasons, the following items are non-returnable and non-refundable once opened or used:

  • Sheets

  • Pillows

  • Mattress protectors

  • Comforters

  • Blankets

  • Bedding accessories

  • Adjustable bases

  • Clearance or sale items

Additionally, bedding products do not include a sleep trial unless explicitly stated on the individual product page.

Mattress Sleep Trials

If a mattress product includes a sleep trial, the terms and duration of the trial will be clearly stated on the product listing page.

If no sleep trial is specifically listed, the mattress is considered a final sale item.

Approved sleep trial returns must:

  • Meet the minimum trial period requirements

  • Be free from stains, damage, burns, odors, or misuse

  • Include proof of purchase

Sleep Lux LLC reserves the right to deny any return request that does not meet these conditions.

Order Cancellations

Orders cannot be canceled once they have been submitted and processed.

If you need to request a cancellation, you must contact us immediately after placing your order. Cancellation requests are not guaranteed.

If a cancellation is approved after payment processing, a processing/restocking fee of up to 15% may apply.

Refused Deliveries

Orders refused at delivery or returned due to customer unavailability, incorrect address entry, or failure to coordinate delivery may be subject to:

  • Return shipping fees

  • Storage fees

  • Restocking fees

  • Original shipping charges

These amounts will be deducted from any approved refund at the sole discretion of Sleep Lux LLC.

Damaged or Defective Items

Customers must inspect all products immediately upon delivery.

If your item arrives damaged or defective, you must notify us within 48 hours of delivery by emailing customer support with:

  • Your order number

  • Photos of the product

  • Photos of the packaging

  • Description of the issue

Failure to report damage within 48 hours may result in denial of your claim.

Sleep Lux LLC reserves the right to repair, replace, or partially refund damaged or defective products at our discretion.

Chargebacks & Payment Disputes

Customers agree to contact Sleep Lux LLC first before initiating any chargeback or payment dispute.

Fraudulent chargebacks or abuse of the dispute process may result in:

  • Submission of evidence to your payment provider

  • Collection efforts

  • Permanent ban from future purchases

Shipping Delays

Estimated delivery dates are not guaranteed. Sleep Lux LLC is not responsible for shipping delays caused by carriers, weather, supply chain disruptions, or other circumstances beyond our control.

Shipping delays do not qualify for cancellations or refunds.

Limitation of Liability

Sleep Lux LLC’s total liability for any claim relating to a purchase shall not exceed the amount paid for the product purchased.

Contact Information

Sleep Lux LLC
Website: https://mysleeplux.com